Imvu customer service phone11/6/2023 Everything was going good till an update completely ruined the program. I was a fourteen plus year user of ******************** up until early to middle of last year this was right before the mass permanent bannings everyone has or is suffering from right now. Something happens to anyone because no one took action when they came for help, then maybe thats when they will do something about it, hopefully not Vu is protecting these pedos, stalkers, sick people just for their own benefit. One time this person told me buy a room slot, make it for people that have to have guest but if that person buys vip they can still enter lol that was their wonderful advice. I showed them all the accounts I have on SS all the comments. I will be taking legal action, BUT anyways, I went to costumer chat multiple times. Unfortunately, even though I dont use or have any, this person still managed to find my family and message them. It got to the point where there this person went out of their way from imvu and tried to find me on social media. They make new accounts, to continue to harass me. I had a person stalking me on IMVU for years. Ive experienced imvu for a few years now, for one they dont care at all. Their solution is to add lots more ads to get more money instead or actually caring for their customs that need their help. Imvu doesnt care for anyones safety and are more concern about making more money. From the crappy services to the freaks you meet on there. Who knows maybe theyre gonna try to shut my account down now just because of that theyre losing way more money out of me by not unlocking my account because I was going to buy $50 more worth of clothing when I found out my account was locked their loss. So now Im stuck not able to buy anything. They say I need to settle the $10 payment through PayPal to get my account unlocked which I didnt even know they had a no refund policy its not like I wanted to refund because I didnt like the app I need it because its not even doing what it supposed to so its like I never even got it but I still have to pay $10 and theyre gonna lock my account over 10 bucks thats pretty sad and Ive spent hundreds and hundreds of dollars on this game. I had purchased VIP for IMVU and the services were not working at all and I mean every time I tried doing anything everything was just white and blank and it wasnt my computer either because I even tried it off someone elses computer and it still would not work so I ended up reporting it to my bank how I didnt get the services that I was supposed to which I did not and I got refunded Imvu over here decides to put my account on hold so I cannot buy anything. Their customer service stuck me in a loop of telling me that my account had been banned, that it was purged and they couldn't return it, that they couldn't compensate me for the credits and that every purchase is "at my own risk", and they never acknowledged that their OWN customer service department GAVE my account away to a thief, despite me having plenty of evidence and the e-mails with the text from the 'recovery case' that the scammer filed in order to steal my account.They owe me $1000+. I provided IMVU proof of everything, the original e-mails and the CORRECT data and even my original usernames. I discovered this recently when I couldn't log in with my credentials. In broken English, they said the account was theirs and they couldn't access it, they also gave them the WRONG name, the WRONG paypal, the WRONG original e-mail, and "**********" - incomplete city/state where they thought the account was made. In 2020, a scammer started a case with IMVU's terrible customer service department. I had put hundreds of dollars of credits in and I was a creator and made at least a thousand dollars worth of credits.
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